Privacy Policy

Last Updated: 6 October 2026

HAIRBYN (“we”, “us”, “our” or “HAIRBYN”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, browse our products, place an order, create an account, contact us or otherwise interact with HAIRBYN.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Contact Information

This may include:

Full name
Email address
Telephone or mobile number
Billing and delivery address
Postal address
Account login information
Information you provide when contacting us

Order and Transaction Information

When you place an order, we may collect information necessary to process and fulfil your purchase, including:

Products purchased
Order details
Billing and delivery information
Payment status
Transaction references
Order history

Payment card details are generally processed directly by our payment service providers. HAIRBYN does not intentionally store complete payment card details on its own systems.

Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Website interactions
Referring website
Approximate location information
Date and time of visits

We may collect this information through cookies, analytics tools and similar technologies.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Process payments
Arrange delivery of your purchases
Communicate with you regarding your order
Respond to enquiries and customer service requests
Manage customer accounts
Provide information about our products and services
Improve our website, products and customer experience
Understand how visitors use our website
Prevent fraud, abuse and unauthorised activity
Maintain the security of our website and systems
Comply with applicable legal and regulatory requirements

We will only collect and use personal information where reasonably necessary for a legitimate and defined purpose. This approach is consistent with the Information Regulator’s guidance that organisations should collect only information genuinely necessary for a specific purpose.

3. Marketing Communications

If you choose to subscribe to our marketing communications or otherwise provide the appropriate consent, we may use your contact information to send you information about:

New wig collections
New arrivals
Promotions and special offers
Product updates
HAIRBYN news and announcements

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order or transaction.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better browsing experience.

Cookies may be used to:

Remember preferences
Keep items in your shopping cart
Support website functionality
Understand website traffic and usage
Measure the effectiveness of marketing
Improve website performance

You may adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of parts of our website.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These third parties may include:

Payment processors
Courier and delivery providers
Website hosting providers
Website and analytics service providers
Email and communication platforms
IT and security service providers
Professional advisers where necessary
Government, regulatory or law-enforcement authorities where legally required

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

6. Payment Information

Payments made through our website may be processed by third-party payment providers.

Your payment information may therefore be subject to the privacy policies and security practices of the relevant payment provider.

HAIRBYN does not intentionally retain complete credit or debit card information on its own systems.

7. Third-Party Services and Links

Our website may contain links to third-party websites, social media platforms or other services.

These third parties operate independently from HAIRBYN and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content or security of third-party websites or services.

We encourage you to review the relevant third party’s privacy policy before providing personal information to them.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Where we become aware of a security compromise involving personal information, we will take appropriate steps in accordance with applicable legal requirements.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required or permitted by applicable law.

The length of time information is retained may depend on factors such as:

The nature of the information
The purpose for which it was collected
Our business and legal requirements
Accounting and tax obligations
Dispute resolution
Fraud prevention
Regulatory requirements

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Ask what personal information we hold about you
Request access to your personal information
Request correction or updating of inaccurate information
Request deletion of personal information where legally permitted
Object to certain processing of your information
Withdraw consent where processing is based on consent
Opt out of direct marketing communications
Lodge a complaint regarding the handling of your personal information

Requests relating to your personal information may be submitted using the contact details provided below.

11. Children’s Privacy

Our website is not intentionally directed at children.

We do not knowingly collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us without the appropriate consent, please contact us so that we can take appropriate steps.

12. International Transfers

Some of our service providers may process or store information outside South Africa.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable data protection requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

The latest version will always be published on this page, together with the date on which it was last updated.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

HAIRBYN
Email: [Insert business email address]
Phone/WhatsApp: [Insert contact number]
Address: [Insert business address, if applicable]

For privacy-related requests, please include sufficient information for us to identify your request and respond appropriately.

15. Information Regulator

If you believe that your personal information has not been handled appropriately and you are unable to resolve the matter directly with us, you may have the right to lodge a complaint with the South African Information Regulator.

Information Regulator (South Africa)
Website: https://inforegulator.org.za/
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200

The Information Regulator is the independent authority responsible for monitoring and enforcing compliance with POPIA and PAIA in South Africa.

HAIRBYN
Flawless Luxury Hair